FAQs

Can I swap an item for a bigger size?

If the item doesn’t quite fit please get in touch with us and we are happy for you to exchange the shirt for a different size or colour as long as its still covered by our returns policy.

Ive ordered a suit bundle but i only want to return part of the item for an exchange, is it possible to just send back part of the order?

Yes no problem at all, simply return the one item for exchange or refund. 

I need the item Quick!

If you need the item quickly please select Next Day service at checkout. This is a next working day service. So excludes weekends & bank holidays 

Can I come collect an item?

Yes you can come collect a shirt from our Skipton store. Please contact us if you need to check we have an item in store. 

I need an exchange quickly. What can i do to speed up the exchange process?

If you need an exchange quickly we would recommend rebuying the item in the new size and returning the other for a refund.  

How do I know what size I am?

Please take a look at our size guides which can be found here 

What if the item just isn’t me?

If the product just isn’t you then please follow the returns form that came in with your package or find the returns policy here

How quickly does the item get delivered?

Within the UK items are usually delivered within 2-4 working days. They are posted via Royal Mail second class service. We do have option options for delivery in the UK include Next Day & Saturday delivery. During peak times of the year, such as Christmas delivery may take longer. Deliveries outside of the UK take between 7 & 21 days depending on location.

How long does it take for the item to be dispatched?

The items are usually dispatched within 24 hours of the order been placed. (excluding weekend & bank Holidays) 
If there is a problem with your order we will get in touch with you within 24 hours


 

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