Postage in the UK is free when second class option is chosen at checkout. We have a number of different expedited options too starting at £3.49. Postage to Europe and the rest of the world is charged on weight of the package. Multiple buys in Europe and the rest of the world will only be charged once for the whole package.
All orders are dispatched within 24 hours (excluding weekends and bank holidays). In the unlikely event that there is a problem with your order; Jenson Samuel will contact you within 24 hours.
Items been sent to the UK are via Royal Mail second class, this usually takes two to three working days from when the item has been dispatched. If you would like the item quicker please use the first class or Royal Mail Special Delivery option at checkout
Items been sent to Europe are posted via Royal Mail international signed for service, this usually takes 5-7 working days from when the item has been dispatched. There is no quicker delivery option to mainland Europe
Rest of the world
Items been sent to outside of the EU are posted via Royal Mail International signed for service. This usually takes 12-24 working days and is traceable (depending on geographical location) from when the item has been dispatched. There is no quicker delivery option to the rest of the world.We also place customs declaration stickers on the items stating exactly what's in the package to all non-European destinations. All customs duty and associated costs are the responsibility of the buyer not the seller Jenson Samuel Shirts can't be held responsible for additional custom charges and duties that may be incurred.
The Jenson Samuel Shirts philosophy is 'customer satisfaction'. If you are unhappy with the goods ordered, you have 14 days to return the item to Jenson Samuel Shirts. Return postage charges are the responsibility of the customer. In the event of an order being incorrect or faulty we will immediately exchange the item for you without charge. We will also take responsibility and reimburse you for the postage costs you incur. Please fill out the returns form provided in the package to speed up the returns process.
If you order between the 1st November & 24th December your order qualifies for our Christmas returns policy. This means you can return your purchase back to us before the 14th January without any hassle for either an exchange or refund.
Payments can be made securely on this web site by credit or debit card. We accept MasterCard, Visa, Visa Debit, Maestro, Switch, Delta and Solo cards. Payments on this site are powered by Protx, the leading secure payment gateway.
Protx provides very high levels of internet and physical security to ensure sensitive information is never compromised.
Credit/debit card details are secured within 128-bit encrypted sessions.
Sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls. Additional security measures include a security key that is used to produce an MD5 hash value. Hash values are often used as digital signatures as they cannot be reversed to obtain the original information.
Orders can also be made by phone or by post.
If you would prefer you can pay by cheque. PLEASE DO NOT SEND CASH. Cheques should be made payable to GCT Trading Ltd and posted together with details of your order to:
Jenson Samuel Shirts
Unit 5 St Johns House Clyde Street Bingley BD164LD