Christmas Delivery Cut Off
Friday 19th December 2pm - 2nd Class
Tuesday 21st December 2pm - 1st Class
Thursday 23rd December 3pm - Next Day Delivery
Postage in the UK is is a flat rate price on all items! Free Second Class Delivery is available on all orders regardless of price. For orders over £250.00 we will upgrade this to Free Next Day Delivery anywhere in the UK! Postage to Europe and the rest of the world is also charged on a flat rate basis too. At only £9.99 per order anywhere in the world. Postage made simple.
All orders are dispatched within 24 hours (excluding weekends and bank holidays). In the unlikely event that there is a problem with your order; Jenson Samuel Shirts will contact buyers within 24 hours.
During sale periods we ask you to allow up to 48 hours for your order to be dispatch.
2nd Class Delivery
Items been sent to the UK are posted via Royal Mail second class, this usually takes three to five working days from when the item has been dispatched.
1st Class Delivery
1st Class delivery usually arrives within one to two working days from when the order is dispatched.
Next Working Day service via UKMAIL / DHL PARCEL & Royal Mail Special Delivery
Need an order quickly? Select UK Next day delivery, items ordered before 2pm Monday to Friday will be dispatched same day and delivered the next working day. Orders placed after 2pm or over a weekend will be processed on the next working day.
Please include a contact telephone number at checkout so the carrier can send a 2 hour delivery window on the morning of delivery
Need the item delivered on a Saturday? Select Saturday delivery at checkout & your item will be delivered on Saturday. Please note the order has to have been placed before 2pm on Friday to get Saturday delivery. Deliveries are performed via DHL Parcel UK & Royal Mail. Please include a contact telephone number at checkout so the carrier can send a 2 hour delivery window on the morning of delivery
All suit orders are dispatched via UK MAIL / DHL PARCEL 1-2 day service & will require a signature on delivery. Please include a mobile contact number at checkout so the carrier can send a 2 hour delivery window on the morning of delivery.
Collect in store Skipton
Prefer to collect the item and try it on? Select collect in store at Skipton option at checkout and pick the item up from our store in North Yorkshire. Orders are usually processed the same and arrive in store within two to three working days. Once the order is ready to collect you will receive an email.
Items been sent to Europe are posted via Royal Mail international signed for service, this usually takes 5-7 working days from when the item has been dispatched. There is no quicker delivery option to mainland Europe
Rest of the world
Items been sent to outside of the EU are posted via Royal Mail International signed for service, this usually takes 12-24 working days and is traceable (depending on geographical location) from when the item has been dispatched. There is no quicker delivery option to the rest of the world.We also place customs declaration stickers on the items stating exactly what's in the package to all non-European destinations. All customs duty and associated costs are the responsibility of the buyer not the seller Jenson Samuel Shirts can't be held responsible for additional custom charges and duties that may be incurred.
The Jenson Samuel Shirts philosophy is 'customer satisfaction'. If you are unhappy with the goods ordered, you have 30 days to return the item to Jenson Samuel Shirts. Return postage charges are the responsibility of the customer. In the event of an order being incorrect or faulty we will immediately exchange the item for you without charge. Please fill out the returns form provided in the package to speed up the returns process.
If you have misplaced the returns form, simply enclose your WEB order number, name & exchange / refund preference in with the return.
Returns postal Address
The Crossings Riparian Court
Riparian Way Cross Hills,
Extended Christmas Returns Policy
Not sure on their size? Don’t worry, any purchases made from the 10th November up to and including the 24th December will be covered under our extended Christmas returns policy.
Jenson Samuel will be happy to exchange or refund any items purchased between these dates if they are returned on or before Monday 10th January in their original condition (including tags) with a valid proof of purchase (receipt or gift receipt). Items returned after the 10th January will be valid for exchange only up until the 31st January.
Please note; The normal 30 day returns policy will re-commence from Thursday 26th December.
Payments can be made securely on this web site by credit or debit card. We accept MasterCard, Visa, Visa Debit, Maestro, Switch, Delta and Solo cards. Payments on this site are powered by Sagepay, the leading secure payment gateway.
There’s a lot going on here at Jenson Samuel and from time to time our staff may price up or describe a product or promotion wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.
If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full. Prices include VAT (where applicable).
Sagepay provides very high levels of internet and physical security to ensure sensitive information is never compromised.
Credit/debit card details are secured within 128-bit encrypted sessions.
Sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls. Additional security measures include a security key that is used to produce an MD5 hash value. Hash values are often used as digital signatures as they cannot be reversed to obtain the original information.
Orders can also be made by phone or by post.01274 945981
If you would prefer you can pay by cheque. PLEASE DO NOT SEND CASH. Cheques should be made payable to GCT Trading Ltd and posted together with details of your order to:
Jenson Samuel Shirts
Unit 5 St Johns House Clyde Street Bingley BD16 4LD