Delivery & Returns

Delivery Charges

Postage in the UK is completely free, on all items! Postage to Europe and the rest of the world is charged on weight of the package. Multiple buys in Europe and the rest of the world will trigger a combined postage discount.

Dispatch times

All orders are dispatched within 24 hours (excluding weekends and bank holidays). In the unlikely event that there is a problem with your order; Jenson Samuel Shirts will contact buyers within 24 hours.

UK Customers

Items been sent to the UK are posted via Royal Mail second class, this usually takes two to three working days from when the item has been dispatched. If you would like the item quicker please get in contact with us to arrange postage via Royal Mail Special Delivery.

EU customers

Items been sent to Europe are posted via Royal Mail international signed for service, this usually takes 5-7 working days from when the item has been dispatched. There is no quicker delivery option to mainland Europe

Rest of the world

Items been sent to outside of the EU are posted via Royal Mail International signed for service, this usually takes 12-24 working days and is traceable (depending on geographical location) from when the item has been dispatched. There is no quicker delivery option to the rest of the world.We also place customs declaration stickers on the items stating exactly what's in the package to all non-European destinations. All customs duty and associated costs are the responsibility of the buyer not the seller Jenson Samuel Shirts can't be held responsible for additional custom charges and duties that may be incurred.

Returns

The Jenson Samuel Shirts philosophy is 'customer satisfaction'. If you are unhappy with the goods ordered, you have 10 days to return the item to Jenson Samuel Shirts. Return postage charges are the responsibility of the customer. In the event of an order being incorrect or faulty we will immediately exchange the item for you without charge. Please fill out the returns form provided in the package to speed up the returns process.

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