Delivery & Returns

Delivery Charges


Postage in the UK is is a flat rate price on all items! Pay just £2.49 per order regardless of order size for standard delivery. Free Delivery is also available for orders over £50.00 in the UK! Postage to Europe and the rest of the world is also charged on a flat rate basis. At only £9.99 per order anywhere in the world. Postage made simple. 

Dispatch times

All orders are dispatched within 24 hours (excluding weekends and bank holidays). In the unlikely event that there is a problem with your order; Jenson Samuel Shirts will contact buyers within 24 hours.

UK Customers

2nd Class Delivery 

Items been sent to the UK are posted via Royal Mail second class, this usually takes two to three working days from when the item has been dispatched.

1st Class Delivery 

1st Class delivery usually arrives within one to two working days from when the order is dispatched. 

Special Next Day service via Royal Mail 

Need an order quickly? Select UK Next day delivery, items ordered before 2pm Monday to Friday will be dispatched same day and delivered the next working day. 

Collect in store Skipton 

Prefer to collect the item and try it on? Select collect in store at Skipton option at checkout and pick the item up from our store in North Yorkshire. Orders are usually processed the same and arrive in store within two to three working days. Once the order is ready to collect you will receive an email. 


EU customers

Items been sent to Europe are posted via Royal Mail international signed for service, this usually takes 5-7 working days from when the item has been dispatched. There is no quicker delivery option to mainland Europe

Rest of the world

Items been sent to outside of the EU are posted via Royal Mail International signed for service, this usually takes 12-24 working days and is traceable (depending on geographical location) from when the item has been dispatched. There is no quicker delivery option to the rest of the world.We also place customs declaration stickers on the items stating exactly what's in the package to all non-European destinations. All customs duty and associated costs are the responsibility of the buyer not the seller Jenson Samuel Shirts can't be held responsible for additional custom charges and duties that may be incurred.

Returns

The Jenson Samuel Shirts philosophy is 'customer satisfaction'. If you are unhappy with the goods ordered, you have 30 days to return the item to Jenson Samuel Shirts. Return postage charges are the responsibility of the customer. In the event of an order being incorrect or faulty we will immediately exchange the item for you without charge. Please fill out the returns form provided in the package to speed up the returns process.

Returns postal Address 

Jenson Samuel 

Unit 5 St Johns house 

Clyde street Bingley 

BD164LD 

Christmas Returns

Worried about buying a christmas gift but are unsure about returns? Now at Jenson Samuel you can buy from us throughout November & December and not have to worry about returning the item until the end of January. 

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